We are committed to providing high-quality, professional, and accessible healthcare services.
By using our services, you agree to adhere to these standards.
Code of Conduct for Patients
Respectful Communication:
Treat all healthcare practitioners and support staff with respect and courtesy.
Avoid the use of offensive, abusive, or discriminatory language during appointments or in communications with clinic staff.
Truthful and Complete Disclosure:
Provide accurate and complete information about your health history, symptoms, and any relevant medical conditions.
Failure to disclose necessary information may affect the quality of your care and can be considered a breach of trust.
Always access our services using the same account to ensure continuity of care between appointments.
Punctuality:
Attend scheduled telehealth appointments on time. If you cannot attend, cancel or reschedule at least 24 hours in advance.
Repeated missed appointments without notice may result in restricted access to services.
Technology and Privacy:
Ensure that you are in a private, quiet location during your telehealth sessions to protect confidentiality.
Use secure devices and avoid public Wi-Fi to minimise the risk of unauthorised access to personal health information.
Appropriate Behaviour:
Do not record, share, or distribute telehealth sessions without explicit consent from your healthcare provider.
Avoid inappropriate attire or conduct during video sessions. Dress and act in a manner similar to what would be expected during in-person consultations.
Follow Medical Advice:
Adhere to the treatment plans and recommendations provided by your healthcare practitioner.
Consult with your provider before stopping or changing any prescribed treatment.
Code of Conduct for Healthcare Practitioners
Professionalism and Respect:
Treat all patients with dignity, compassion, and respect.
Provide care that is patient-centred, unbiased, and inclusive of diverse backgrounds.
Confidentiality:
Maintain the privacy and confidentiality of patient information in accordance with applicable privacy legislation.
Ensure that telehealth sessions are conducted privately to protect the patient’s health information.
Clear Communication:
Explain medical conditions, treatment options, and procedures clearly and in simple language that the patient can understand.
Encourage patients to ask questions and be engaged in their healthcare decisions.
Punctuality:
Be on time for scheduled telehealth appointments. If delays are unavoidable, inform the Support Team as soon as possible.
Provide adequate notice if a session needs to be rescheduled.
Cultural Sensitivity:
Be sensitive to the patient’s cultural, religious, and personal beliefs, and incorporate them into the care plan when appropriate.
Ensure a non-discriminatory practice that respects the rights and dignity of all patients.
Technical Competence:
Use secure and appropriate technology to conduct telehealth sessions.
Ensure that the telehealth platform is functioning correctly and that any technical issues are resolved as quickly as possible.
Ethical Practice:
Provide care in line with the medical ethics and standards governing your practice.
Avoid any conflicts of interest or practices that compromise the integrity of care.
Consequences for Non-Adherence
For Patients:
Failure to comply with the Code of Conduct may result in warnings, temporary suspension, or permanent restriction from accessing our telehealth services.
In cases of serious violations, such as abusive behaviour or failure to provide truthful medical information, patients may be barred from further use of the service without prior notice.
For Healthcare Practitioners:
Violations of the Code of Conduct by healthcare practitioners will be subject to review. Depending on the severity, disciplinary actions may include warnings, suspension of services, or termination of employment.
Breaches of patient confidentiality or unethical behaviour will be reported to the appropriate regulatory authorities.
Patient-Provider Agreement
By using our telehealth services, patients and healthcare practitioners agree to abide by this Code of Conduct and the policies stated herein. This ensures that everyone involved has a positive, professional, and respectful experience.
Failure to adhere to these standards may result in limited or discontinued access to the telehealth platform, with further actions taken depending on the nature and severity of the breach.